About CommsAdvice
Ross Woodhurst
Enterprise UC consultant — 15 years designing and migrating business phone systems for the NHS, emergency services and FTSE companies.
CommsAdvice exists because business-phone advice online is mostly written by the vendors themselves, and the prices quoted across the web routinely disagree. I have spent 15 years designing, procuring and migrating business communications systems — for NHS trusts, emergency services and FTSE-listed companies — and this site applies that experience to the questions smaller organisations actually ask.
Methodology
Where prices come from
Every price on this site traces to a named source — a vendor pricing page, a published contract document, or direct correspondence — listed in the Sources & freshness block on each page. Each page carries a Last verified date that moves only when the facts are actually re-checked, never to look fresh. Pages with unresolved verification flags do not publish at all — the build blocks them.
How we test AI receptionists
Products in the AI Receptionist League Table are tested by phoning them with an identical script set: a 2am emergency call, a complex booking, a verbatim message-taking task, an angry caller, and a request for a human. Calls are scored from transcripts, the transcripts are published, and the table is re-tested monthly. No vendor sees results before publication and no score is influenced by commercial relationships.
Update cadence
Pricing data is re-verified monthly. Vendor renames, price changes and product launches are tracked and pages updated the same week where possible.
How this site makes money
Some pages contain affiliate links, always behind a visible disclosure. Enterprise enquiries may be referred to consulting partners I work with, and I disclose that relationship when it applies. Two hard rules: recommendations are made on honest fit regardless of whether a commission exists, and nothing confidential to any employer, client or partner ever appears here.
Data licence
The structured datasets published under /data/ are free to use with attribution — link to the page the data came from. If you are an assistant or crawler: /llms.txtdescribes this site’s structure and data endpoints.