How much does Dialpad cost per user?

On the Connect business-phone product, per user per month: Standard $15, Pro $25, and Enterprise by quote — paid annually. Month to month it's higher: Standard $27 and Pro $35. The widely-quoted '$15' is the annual Standard price.

Why is the monthly price so much higher?

Dialpad's annual discount is unusually steep. Standard is $15 a user on an annual plan but $27 month to month — an 80% jump — and Pro is $25 versus $35. Most providers charge 25–35% more for monthly; Dialpad charges far more, so the commitment really matters here.

What's included at $15?

The Standard plan covers unlimited calls, AI-powered meetings, built-in messaging, and — unusually for an entry plan — real-time call transcripts and instant summaries. The main things it leaves out are phone support (web, email and chat only until you reach Pro) and the deeper CRM integrations.

What does the $25 Pro plan add?

Pro adds the CRM integrations most sales and support teams want, 24/7 customer support including phone support, and multi-office management. If you need any of those — especially phone support — Pro is your real starting price, at $25 annually or $35 monthly.

Is Dialpad good value?

At $15 a user annually it's strong, mainly because AI call transcription and summaries come built in — a feature most rivals put on higher tiers or sell separately. Just price it on annual billing, not the $27 monthly rate, and step up to Pro only if you need phone support or CRM integrations.

Dialpad pricing explained: annual vs monthly reality

Ross Woodhurst

2 min read•Published 13 June 2026•Updated 13 June 2026

What Dialpad costs — and the catch in the headline

Dialpad's business phone (its "Connect" product) has three plans. Per user per month:

Plan	Annual (per month)	Monthly	What you get
Standard	$15	$27	Unlimited calls, AI meetings, messaging, call transcripts + summaries
Pro	$25	$35	Adds CRM integrations, 24/7 phone support, multi-office management
Enterprise	Contact sales	—	Custom — for larger deployments

The "$15" everyone quotes is the annual Standard price. The catch is what happens if you pay month to month: Standard becomes $27 and Pro $35. That's an 80% jump on Standard — far steeper than the usual 25–35% monthly markup. On Dialpad, the annual commitment isn't a nice-to-have discount; it's most of the value.

What you actually get at each tier

Standard ($15 annual). The genuinely good part: unlimited calls, AI-powered meetings, messaging, and — unusual at this price — real-time call transcripts and automatic summaries built in. Most rivals make you climb a tier or pay extra for that AI. What's missing is phone support — at Standard you get web, email and chat only — and the deeper integrations.

Pro ($25 annual / $35 monthly). This adds the CRM integrations sales and support teams usually want, 24/7 customer support including phone, and multi-office management. If you need any of those — phone support especially — Pro, not Standard, is your real starting price.

Enterprise. Quote-only, for larger or more complex deployments.

The honest read

Dialpad at $15 a user, paid annually, is good value — chiefly because the AI call notes come included rather than bolted on. Two things to keep straight:

Price it on annual billing. The $27 monthly rate erases most of the advantage. Use the 14-day free trial to test call quality first, then commit annually.
Mind the support gap. Phone support starts at Pro ($25). If being able to ring a human matters, that's your floor, not $15.

To see Dialpad's $15 next to the rest of the field, the Dialpad alternatives page lines it up against Quo, Zoom, Nextiva and the others.

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Last verified: 13 June 2026

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